American Workers For American Companies

Monday, October 1, 2012

New Possibilities for Call Center Business

Educational Institutions. New Possibilities for Call Center Business

Author: Megan

Today, more and more corporations are investing in call centers. Large and small businesses are willing to employ teams of professional workers to handle all questions and problems of their customers. In order to start a successful call center business, it is desirable to study a number of advantages provided by college and university students.

Certainly, call center location near universities and colleges can become a determinant factor for the call center business, as students are an intelligent and educated but rather low-cost labor source. Even though it is unlikely that these students will become permanent employees, they are usually willing to take part-time jobs to earn extra money; therefore, they are always ready to take odd and night shifts. 
Many community colleges all over the country have created certification programs for skills that make an integral part of the work at any call center. Year after year, vocational education is gaining popularity among modern school leavers; it is another chance for call centers to build a strong team of qualified transient workers.

Before rating the area of interest, one has to study the location and infrastructure of educational centers. Some important questions should be answered, like whether the community is ready to support it, or whether local educational centers offer programs that prepare people for high technology jobs, and provide students with possibilities to develop high tech and communication skills. These issues will determine success of the call center in the very near future. It is also crucial to know whether graduates prefer to stay or leave the community. Another important issue, one has to study whether there is any other industry that dominates in this community, because it can become the competitor in attracting low-cost labor source. If one study the economical and social situation of the community in details, it will be much easier to work out an effective and successful business-plan for any call center project.
Every corporation should weigh all the pros and cons before deciding whether to use students' labor or not. Many students can become a low-cost labor source for any business. Their academic credentials are often rather high. However, one should realize that students are usually only transient workers; therefore, they put their job on the second or even third place. Classes, grades, and extra curricular activities are much more important to them than any part-time job.

Many companies prefer not to employ students; however, they underestimate the potential of this low-cost labor source. Educational institutions are interested in preparing qualified employees; therefore, they are even ready to change their curriculum in order to meet the expectations and requirements of the businesses, which include call centers, as well.

About the Author
The call center cloud solutions offered by Syteg is used by many businesses across the world. Many mid-sized companies are fans of mid-sized business call center solution because they care about brand image.

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